This Website would be referred to as a portal which is owned and operated by Coping Keys Healthcare Pvt. Ltd., having Corporate Identification Number U86201DL2024PTC429405 ( hereinafter referred to as “Company” ) duly incorporated under the provisions of the Companies Act, 2013 and having its registered office at B-23, Gulmohar Park, New Delhi-110049. These terms and conditions ( hereinafter referred to as “Terms” ) govern your use of the Website and Services provided there in ( hereinafter referred to as “Services” ). By using or visiting the Website or by using any content or information provided as part of the Website/ Services, you shall be deemed to have read, understood, and accepted to be bound by these Terms. These Terms are a legal contract between you and Coping Keys having its registered office at B-23, Gulmohar Park, New Delhi-110049. It is important that you read and review the Terms carefully before accessing or using the Website and the services being offered. These Terms are not intended to alter in any way or limit the terms or conditions of any other agreement that you may have with Coping Keys, including without limitation the privacy policy ( hereinafter referred to as "Privacy Policy" ).

Company: Coping Keys, “Company”, “Organization”, “Firm”, “We”, “Our”, “Us”, “Service Provider” or similar terminology are all in reference to Coping Keys, as a provider of Services for the remainder of this document.

“Website” , means and refers to the content on domain www.copingkeys.com available through internet, which exists as service provider. It can also be referred to as “portal” or “Platform” in Terms and Conditions; but it all means the same, which is website.

User: “Client”, “User”, “You”, “Your” or other similar terminologies are all in reference to you, as the user of the website and as a recipient of our Services and resources for the remainder of this document.

“Expert”, “Practitioner”, “Clinical Psychologist”, “Psychiatrist”, “Therapist”, “Instructor”, “Professional”, “Facilitator”, “Professional”, they all mean, those individuals who are registered with Rehabilitation Council of India and are also registered with us on the platform on the basis of their education, experience, expertise, skills and knowledge and intent to provide their kind of service through this website. These words can be interchangeably used in this document and at all places, but they all means the same i.e. the service provider.

“Services” means the offerings through one-on-one talk, in those areas of expertise of experts and professionals available on the platform basis their expertise and skills. These service areas may change basis the dynamic need of individual and masses.

“Psychotherapy” refers to any psychological service provided by a trained professional that primarily uses forms of communication and interaction to assess, diagnose and treat dysfunctional emotional reactions and treat dysfunctional emotional reactions, ways of thinking and behaviour patterns. The Trained professionals refers to a Rehabilitation Council of India accredited Clinical Psychologist.

“Psychiatric Consultation” refers to the process adopted by Psychiatrist, who is a trained and certified expert to improve performance of their client or an individual. This process is not about teaching an individual, rather, the approach is to facilitate and to help an individual unlock their own potential to maximise their own performance and meet up their personal or individual Goals. Those professionals who provide consultation are called Psychiatrists. A Psychiatrist may have his/her specific field such as relationship consultation, performance consultation or can be a life , to facilitate general well-being and improvement in life conditions.

For the purpose of these Terms, wherever the context so requires "You", “Your” or “User” shall mean any natural person or individual user who uses the Website for availing the services being offered through this platform/website. The term “We”, “Us”, “Our”, shall individually and collectively mean and refers to as Coping Keys (registered as: ________________), its employees, and authorised agents that perform any services on the Company's behalf. This page states the Terms and Conditions for you as visitor on website i.e. www.copingkeys.com.

If you are not an individual and are an incorporated/registered entity/institute/organisation seeking to avail the services of Coping Keys for your members/employees/students or any individuals registered with you for any services, you shall enter into an agreement/memorandum of understanding with Coping Keys for this purpose. Each individual availing the services of Coping Keys under such agreement/memorandum of understanding shall be bound by these Terms and Privacy Policy available here.

These terms and conditions together with privacy policy, disclaimer and any other policy mentioned anywhere on the website together constitute your agreement with the website.

Coping Keys's role is that of an “intermediary” as defined under the Information Technology Act of 2000 and the rules thereunder. As an intermediary, Coping Keys has no responsibility and/or liability in respect of the User content, Mental Health Practitioner/ Professional content, Mental Health Practitioner/ Professional advice, interaction between any of the parties on the platform.

You may kindly read our Terms & Conditions, Privacy Policy, Cancellation Policy and all other information available on our website before proceeding with availing our services. In case you have reservations or do not agree with any of our terms and conditions and/or information, then you may choose to refrain from seeking professional services, through this platform. Your access to use the website and services will be solely at the discretion of Coping Keys. This Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:

• The Indian Contract Act, 1872,
• The (Indian) Information Technology Act, 2000,
• The rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).

By choosing to visit and/or avail any services from Coping Keys, the user shall confirm that he/she is above 18 years of age and is not a minor and not otherwise incompetent to contract under the Indian Contract Act, 1872 and that your use of the platform shall not violate any applicable law or regulation. Further, in case you are a minor and you are accessing this website it shall be with parental guidance or guidance of a legal guardian. Therefore, we reserve the right to terminate the membership of a minor or refuse to provide you access to the website if it is brought to our notice or it is discovered that you are accessing the website without parental consent and guidance. We will not be liable for any harm caused to you on account of any use of the website without appropriate parental consent. The user also accepts and agrees to our Terms and Conditions and policies referenced herein.

We request you to kindly read our Terms and Conditions. The Terms and Conditions and all policies present on the website are in effect upon your using or availing services, resources or any support from this platform.

By availing any of our services, the user irrevocably accepts all the obligations stipulated under Terms and Conditions and Privacy Policy, other policies referenced herein; and agrees to abide by them. We assume, all registration information you submit to avail any of our mentioned services on our website is correct and truthful and that you agree to maintain the accuracy of such information.

Coping Keys reserve the right to make changes or revise these Terms and Conditions and/or any other policy or information at any time and such modifications will become effective immediately upon being updated on the website, and/or the services constitutes your agreement to such modifications. Therefore, before seeking any service/s you should visit our pages and information in case of any updates or changes.

Coping Keys is a platform to facilitate and deliver mental and emotional support services to individuals, couples, family, groups and organisations. Services which are provided by it includes cognitive behaviour therapy, dialectical behavioural therapy, exposure response prevention therapy, motivational enhancement therapy, trauma focused therapy, marital therapy, family therapy, behavioural therapy and acceptance and commitment therapy and many other forms of evidence bases therapies as well for the specific disorder and psychiatric consolation etc. The services offered also include providing assistance to individuals and groups to be able to meet their personal and professional goals but are not restricted to, all of the above. Coping Keys services and offerings may include/are and may keep on adding or modifying services on the basis of requirement from time to time.
The Website offers the following features:
a) For Registered Users:
The website allows the users to connect and interact with Mental Health Practitioner/ Professional and other individuals who provide psychiatric consultation and therapy services which shall also include asking questions pertaining to emotional wellness and well-being.

Access to the information provided by a Mental Health Practitioner/ Professional to questions submitted by other Registered Users on the Website.

Registered users have access to view the Mental Health Practitioner's/ Professional's calendar to schedule an in-person appointment with Mental Health Practitioner/ Professional at the Mental Health Practitioner/ Professional's premises.

Access to interact with a Mental Health Practitioner/ Professional privately via video calls, audio calls feature available on the Website.

b) For Non-Registered Users:
Access to the information shared by Mental Health Practitioner/ Professional at the time of registering with the Website, the Mental Health Practitioner's/ Professional's profile containing their name, qualification, experience, specialization, consultant fees, personal statement, education, professional memberships etc. can be accessed by You. The Website offers various search features to aid you in accessing Mental Health Practitioner/ Professional profiles.

Based on information communicated by Mental Health Practitioner/ Professional , the Website shows indicative appointment slots available for in-person consultation at Mental Health Practitioner's/ Professional's premises.

c) For Mental Health Practitioner/ Professional :
You may upload your profile containing your name, qualification, experience, specialization, consultation fees, personal statement, education, professional memberships etc. on Website. Your profile is accessible to all registered as well as non-registered users.

Access to use website for private interaction with registered users. In course of the private interaction, you can exchange texts, images, videos over the platform and communicate only through the means provided by Coping Keys and not individually via mobile or email.

Mental Health Practitioner/ Professional can make client notes on the platform and this information shall be saved by the website.

Mental Health Practitioner/ Professional can contribute emotional well-being related videos, information, educational material and can also conduct webinars and seminars on the website and the same shall be published on the website.

1. order to use the Website, you may be required to provide information about yourself including your name, email address and other personal information ( hereinafter referred to as "Personal Information" ). You agree that any information you provide to Coping Keys on the Website will always be accurate, correct and up to date. You shall not impersonate someone else or provide account information, an email address or any other information that is not your own. The treatment of your Personal Information and other related information, shall be in accordance with the Coping Keys's Privacy Policy.
2. You are responsible for maintaining the confidentiality of your account details at all times. Further, you are responsible for all activities that occur under your account.
3. You may use the Website for lawful purposes only. You shall not post or transmit through the Website any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libellous, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, contains injurious formulas, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law.
4. You agree not to engage in any of the following prohibited activities:
   i. Copying, distributing, or disclosing any part of the Website in any medium; transmitting spam, chain letters, or other unsolicited email;
   ii. Attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Website;
   iii. Taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure;
   iv. Uploading invalid data, viruses, worms, or other software agents through the Website;
   v. Collecting or harvesting any personally identifiable information, including account names, from the Website;
   vi. Using the Website for any commercial purposes without having all necessary rights and licenses to the User Content;
   vii. Impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
   viii. Interfering with the proper working of the Website;
   ix. Accessing any content on the Website through any technology or means other than those capabilities provided by the Website; or
   x. Bypassing the measures we may use to prevent or restrict access to the Website, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Website or the content therein.
5. You are solely responsible for your conduct and any data that you submit, post or display on the Website. Coping Key shall have no liability for conduct in relation to your use of our Website. You are solely responsible for any legal consequences arising out of your inappropriate use of the website.
6. You authorize Coping Keys to contact you via email id, mobile ( information provided by you in your interaction with the website ) to share with you promotional, informational or any other content that it deems fit.

We may collect your personal information from you when you use the Website and or the features provided by the Website.
Our Privacy Policy available on the website sets out our policy with respect to the collection, storage, use, transfer and protection of any such personal information.
When you click on the 'I accept' or 'I agree' tab at the time of registering or otherwise provide your personal information, you specifically consent to our privacy policy.
You understand that Coping Keys cannot guarantee that unauthorized third parties will never be able to defeat and breach our security measures and checks.
You acknowledge that you are providing your personal information, which shall remain confidential at all times.

1. The Website contains content owned or licensed by Coping Keys. Coping Keys owns and retains all rights. You will not remove, alter or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Coping Keys Content and you will not reproduce, modify, adapt, prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast, sell, license or otherwise exploit the Coping Keys Content.
2. The Coping Keys name and logo are trademarks of Coping Keys, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Coping Keys, except with prior consent. In addition, all custom graphics, button icons and scripts are service marks, trademarks and/or trade dress of Coping Keys, and may not be copied, imitated, or used, in whole or in part, without prior written permission from Coping Keys.

1. Coping Keys offers and help you learn how to cope up with stress, anxiety, depression, OCD, Personality Disorder, Dissociative Disorders, Behavioural Disorders and Autism Spectrum Disorder. In this regard, it is important that this is not an exhaustive list as Copying Keys have a wide range of services to offer.
2. The first session can be availed at 799 /-. This is only for the initial case history taking session. This option can only be availved once by the client . This is for individual session only . This is not valid for marital / family sessions. Subsequent session charges will be according to the specific Therapist’s Consultation Charges .
3. After the user has booked the session, Coping Keys will helps you to book Mental Health Practitioner/ Professional for your session as per your time and convenience.
4. At times it is possible that the same Mental Health Practitioner/ Professional becomes unavailable for the other sessions booked by the user because such Mental Health Practitioner/ Professional has discontinued working with Coping Keys due to some unforeseen events/ circumstances . In such cases Coping Keys will help the user by transferring the case to another Mental Health Practitioner/ Professional as per requirement of the user.¬

You can cancel or reschedule a session booked on Coping Keys up to 24 hours before the scheduled time by requesting the same via the Coping Keys website. Post that rescheduling will not be permitted and the session will be deemed to be consumed by you even if you do not attend.

It is significant to highlight that joining through video conferencing, you shall join through Laptop and not through Mobile and not while in a moving Vehicle. Additionally, you are requested to test the Audio & Video Quality of the system before the sessions starts as no refund will be given/initiated when there is a technical error/glitch from your end.

1. Both the user and Mental Health Practitioner/ Professional agree to maintain the decorum of a client/ Mental Health Practitioner or Professional relationship and agree to not engage in any other form of interaction on the platform.
2. In case of inappropriate behaviour by either party, Coping Keys will not be liable in any form. Involved parties alone and not Coping Keys will be responsible for any legal consequences arising out of such interactions.
3. Both parties have the option to report inappropriate behaviour on the website to Coping Keys. In case a particular session is reported, Coping Keys reserves the right to remove the user or Mental Health Practitioner/ Professional or both from the platform without discretion. Coping Keys's decision in this regard will be final.
4. Mental Health Practitioner/ Professional and NOT Coping Keys, is liable to maintain the confidentiality of any personal information shared by the user with the Mental Health Practitioner/ Professional in video sessions. In case a Mental Health Practitioner/ Professional breach the confidentiality agreement, Mental Health Practitioner/ Professional alone and NOT Coping Keys will bear the legal or any other consequences.